By paying a holding fee or completing payment in full you are agreeing to the following terms and conditions. We reserve the right to amend or alter these terns and conditions without notice.
Small Orders/Collection items
Smaller orders under £50 are to be paid in full at the time of booking. We are happy to offer installments for orders above £50 providing there is sufficient time between the booking being placed and the date items are required. All items must be paid in full 7 days before the date of collection.
All stacks, bubbles and helium balloons are inflated 24 hours in advance to check for any faults.
Your balloons will be in optimum condition upon collection. Please note that we are not responsible for any damage that may occur in your care. Balloons are fragile by nature and should be treated with care. Please refer to the separate Balloon Care section.
Latex balloons can cause allergic reactions - please let us know if anyone suffers an allergy and we can suggest alternatives. Children and pets should be supervised at all times as popped balloons can pose a risk of choking and suffocation.
In order to secure your date a £50 non refundable holding fee is required, unless otherwise specified on your invoice. This needs to be paid within 48 hours otherwise your date may be released for someone else to book. The remaining balance is due two weeks before your event. We do not accept cash payments on the day. We are happy to offer installments providing there is sufficient time between booking and the final payment being due.
Changes to colour/theme cannot be accommodated once the final balance has been paid. This is due to us sourcing and ordering stock for your event.
In the event that your event needs to be rescheduled by yourself the holding fee can be transferred to a new date subject to availability. In the event that we need to cancel due to unforeseen circumstances you will be issued a full refund of all monies paid.
If required for an outdoor event please be aware that the balloons will only be at their best for a day or two. The balloons will also take on a matt appearance which can occur quite quickly. This is not a fault with the balloons but a natural occurrence. Outdoor installations can only be completed on the day of the event for this reason.
Please note that certain installations cannot be placed outside in inclement weather. We reserve the right to require set ups be moved to an indoor area if rain or high winds are forecast. This mainly relates to the use of our props, including, but not limited to: balloon hoops, sequin walls, sail boards, easels, frames, light up numbers and soft toys.
Where garlands are to be hung on walls we will discuss the best options with you. We often use command hooks or similar and whilst these often do not cause damage when removed correctly we cannot guarantee this. We will not be held liable for any damage to surfaces on removal. We can often suggest an alternative way of building a display if no attachment is allowed to the walls.
Your balloons will be in optimum condition upon installation. Please note that we are not responsible for any damage that may occur in your care. Balloons are fragile by nature and should be treated with care.
Latex balloons can cause allergic reactions - please let us know if anyone suffers an allergy and we can suggest alternatives.
Balloon installations involving props should be treated with care. They will be weighted down appropriately, however, children should be supervised at all times - they should not be treated as a toy. Popped balloons can also pose a risk of choking and suffocation. We appreciate that our sequin walls are very pretty, however please refrain from touching the panels and keep food and beverages away.
All props will be inspected prior to and after the event. Any props that are specified as "hire" on your invoice must be returned to us in the condition they arrived. Any damage which we consider to impact the props availability for other customers will be invoiced to you, as will any loss or theft. This relates, but it not limited to, hoops, frames, stands, easels,backdrops, sequin walls, light up numbers, soft toys, artificial flowers and acrylic signs.